Terms and Conditions: Holokai and Outriggerzone

Last updated: November 10, 2026

Who we are and what these cover

"We" means Outrigger Zone, LLC, 75 Kamalii Place, Haiku, HI 96708. These terms cover the Outriggerzone website, and Holokai's website and app (together, "the services"). By using them, you agree to these terms. Our Privacy Policy explains what we collect and why.

The short version

• Holokai is not an emergency service. Carry proper safety gear, and call for help the usual way.
• A race is run by its organizers. Its prices, rules, refunds and waiver are theirs.
• You own what you post, and you let us show it as the services need.
• We text you only the codes you ask for. Message and data rates may apply.

Your account

• Give accurate details, and keep them up to date. One account is for one person.
• Keep your password, phone and email secure. You're responsible for what happens on your account.
• You must be 13 or older to make an account. A parent or guardian can register a younger child for a race from their own account.
• You can delete your account at any time from your account page.

Text messages

• When you enter a phone number and ask for a code, we text you a one-time code to sign in or to confirm the number. You get one text each time you ask.
• Message and data rates may apply. How often depends on how often you ask for a code.
• We don't send marketing texts. We don't share your phone number with anyone for their marketing.
• Reply STOP to stop texts from us, and HELP for help. If you stop texts, you can still sign in with your email.
• Carriers aren't responsible for texts that are late or never arrive.

Tracking, SOS and safety

• Holokai is not an emergency service, and doesn't replace a VHF radio, a personal locator beacon, an escort boat, or calling 911 or the Coast Guard (VHF channel 16).
• Tracking and alerts depend on your phone, its battery, its signal and GPS, and our servers. Positions and alerts can be late, wrong, or not arrive.
• Safety contacts and race control are people. They may not see an alert or be able to help.
• You're responsible for your own safety on the water, for your equipment, and for following the law and a race's rules.

Races, registration and payments

• Each race is run by its organizers, not by us. They set its events, divisions, prices, rules, deadlines, refunds and waiver, and they can change or cancel it. Your agreement to take part is with them.
• Payments are processed by Stripe. You type your card details into Stripe's checkout, and Stripe's terms apply to the payment. A card fee may be added, and it's shown before you pay.
• Refunds are the organizer's decision. We may process a refund through Stripe when the organizer asks.
• Organizers who take payments agree to Stripe's Connected Account Agreement, and are responsible for their race, its refunds, and any taxes.

Waivers

• A waiver you sign for a race is between you and its organizer.
• Signing a waiver in the services is your signature.
• A parent or guardian signs for a racer under 18.

What you post

• You keep ownership of what you post: pictures, canoe details, club listings, race pages, messages and the like.
• You give us permission to store, show and share it as the services need: for example on public pages, results and the public map, as your settings allow.
• Post only what you have the right to. Don't post someone else's personal details without their permission.
• We may remove anything that breaks these terms.

Using the services fairly

Don't:

• break the law, harass anyone, or pretend to be someone else;
• put false information in a race, a registration or a club listing;
• try to get into accounts or data that aren't yours, or get around a limit or a permission;
• send spam through invitations or messages;
• overload, scrape or interfere with the services.

Outriggerzone orders

Buying from Outrigger Zone (canoes, parts or custom orders) follows the quote or order terms we give you. These terms cover using the website.

Our services

• We may change, add or remove features, and update the app.
• We may suspend or close an account that breaks these terms.
• The services are provided "as is" and "as available", without warranties of any kind, to the extent the law allows.

Limits on our liability

To the extent the law allows, we aren't liable for indirect or consequential losses, or for losses caused by organizers, other users, carriers, or failures of phones, networks or GPS. Our total liability to you is limited to the greater of what you paid us in the 12 months before the claim, or $100. Payments you make to a race's organizer are paid to them, not to us.

You agree to cover our reasonable costs if a claim against us arises from your breaking these terms or the law.

Law

Hawaii law governs these terms. Any dispute goes to the state or federal courts in Hawaii, unless the law where you live says otherwise.

Changes

We'll post any change here with a new date. If a change is significant, we'll also tell you by email or in the app before it takes effect.

How to contact us

Email support@outriggerzone.com, or write to Outrigger Zone, LLC, 75 Kamalii Place, Haiku, HI 96708.